Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s!
We have an exciting opportunity to join the Kiehl’s family as a Kiehl's Skin Pro. This position is responsible for providing superior customer service and develop customer relationships that will result in repeat business.
Why Kiehl’s:
• Monthly sales bonus potential on top of hourly base wage
• Generous quarterly gratis allocation
• Clear career growth opportunities
As a Kiehl’s Skin Pro you will:
• Deliver Best- in-class experience to customers
• Identify clients’ needs and goals and assist them in finding and selecting appropriate products.
• Be able to demonstrate fundamental product knowledge (features, benefits, usage) and application techniques.
• Maintain client relations through follow-up calls and emails.
• Inform the clients regarding product prices and if there are any special offers available.
• Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling and cross-selling.
• Maintain the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability.
• Regularly attend all scheduled shifts
What do you need to succeed :
· Retail and/or cosmetic experience preferred
· Customer service experience
· Great communication skills
· Analytical skills
· Basic computer skills
· Must be willing to work flexible hours including nights and weekends
· Must be 18 years or older
· Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
· English mandatory, second language an asset
***Due to the high volume of applicants, we ask you only apply to the above position if you meet all of the requirements.***