Why Kiehl’s:
- Monthly sales bonus potential on top of hourly base wage
- Generous quarterly gratis allocation
- Clear career growth opportunities
As a Key Holder at Kiehl’s you will:
- Deliver best-in-class experience to customers to create an unforgettable customer experience.
- Demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice
- Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling.
- Support daily operations at point of sales (POS) activities.
- Enforce company policies and procedures.
- Follow brand CRM procedures to recruit and retain customers.
- Maintaining the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability
- Responsible to acknowledge/record all customer complain and issues and deliver it to the store manager
- Communicate to Store Manager useful information about competition, clients or all other key events.
- Perform open and closing procedures for the store.
- Attend all scheduled shifts.
What do you need to succeed:
- Retail and/or cosmetic experience preferred
- Prior key holder experience preferred
- Customer service experience
- Great communication skills
- Diligent and responsible attitude
- Analytical skills
- Basic computer skills
- Must be willing to work flexible hours and to work nights and weekends
- High School Diploma or GED required
- Must be 18 years or older
- Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
- English mandatory, second language an asset